Real-Time Control for Teams Phone

Live dashboards and alerts for auto attendants, call queues, and agent performance—embedded in Teams.

Solving Your Biggest Communication Challenges

The Problem

Auto attendants and call queues are “lights-out” without live visibility. Supervisors can’t see calls waiting, spikes in missed calls, or agent utilization in time to act.

Our Solution

A real-time telemetry layer for Teams Phone that surfaces queue health, agent status, and service levels directly in Teams—plus alerts, wallboards, and drill-downs.

Key Capabilities

•Live queue stats: calls waiting, longest wait, ASA, SL%
•Agent presence & workload: logged in/ready, on call, wrap, not ready
•Auto attendant & call queue performance: entry/exit reasons, transfers, deflections
•Real-time alerts: thresholds on wait time, SL%, missed-call spikes
•Role-based views: supervisor, team lead, executive snapshot
•Wallboards for NOC/operations with at-a-glance color states

Outcomes That Matter

•Lower abandon rate and shorter wait times
•Higher service-level attainment (e.g., 80/20)
•Balanced agent utilization and faster intraday recovery
•Immediate response to incidents and sudden volume spikes

See your queues live in Teams

Book a 20-minute demo →

FAQ

Does this require extra hardware?

No—cloud-first, Teams-native.

Can we create custom alerts?

Yes, by queue, skill, or team.

Will this slow down Teams?

No; it reads telemetry, it doesn’t inject latency.