Know What Happened—and Why

Self-service historical reporting for utilization, adoption, and ROI across users, teams, and locations.

Solving Your Biggest Communication Challenges

The Problem

Leaders lack clear answers to: Who uses Teams Phone? How much? When and why do calls fail? Which groups drive outbound volume? Without it, right-sizing and planning are guesswork.

Our Solution

Flexible historical analytics that segment by person, team, department, or region. Compare internal vs. external, inbound vs. outbound, and trend performance over time.

Key Capabilities

•Utilization by user/team/location; heat maps by hour/day
•Internal vs. external, inbound vs. outbound, average call length
•Adoption & license right-sizing indicators
•Trend lines: peak hours, seasonality, campaign impact
•Export to BI tools; scheduled reports & notifications
•Data governance: role-based access and audit trails

Outcomes That Matter

•Data-driven ROI narratives for leadership
•License optimization and cost reduction
•Better staffing, routing, and training decisions
•Faster root-cause analysis and continuous improvement

Turn call data into decisions

Book a 20-minute demo →

FAQ

How far back can we report?

Import historical data and retain going forward.

Can we blend with CRM/HR data?

Yes—via secure connectors

Do you support chargeback?

Yes—consumption by department and cost centers.