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The Complete Solution Provider for Microsoft Teams Phone

Everything you need—global PSTN, reporting & analytics, workforce scheduling, and managed rollout—delivered natively in Teams.

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Solving Your Biggest Communication Challenges

Real-Time Visibility

Live dashboards and alerts for Auto Attendants, Call Queues, and agent performance—inside Teams.

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Historical Utilization Analytics

Understand adoption, internal vs external mix, outbound by team, trends, and chargeback.

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Global Expansion & Compliance

Launch Teams Phone in “difficult” markets with compliant PSTN, local numbers, and in-country expertise.

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Workforce Scheduling in Teams

Replace spreadsheets with Teams Shifts + WFM: forecasting, optimized schedules, and adherence dashboards.

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Trusted by teams and partners worldwide

SCB Global Infodation Cloud Revolution Brilliancy Path Gridsz TeamsCX
SCB Global Infodation Cloud Revolution Brilliancy Path Gridsz TeamsCX

Powering the Future of Teams Communication

One platform, one SLA

Design, provisioning, analytics, and support—under a single roof

Teams-native

No app switching; inherits Microsoft security, compliance, and RBAC

Global ready

Operator Connect & vetted regional carriers for MEA, APAC, and LATAM

Visibility built-in

Real-time wallboards + historical analytics for AA/CQ and usage

Workforce optimized

Teams Shifts extended with forecasting, scheduling, adherence

Frictionless ops

Number management, role-based delegation, bulk changes, and alerts

One Platform. One Security Model. One UX.

Bring everything under one roof

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Integrations & Governance

  • •Microsoft 365 & Entra ID for identity, RBAC, auditing
  • •Power BI / Excel exports for self-service analysis and scheduled reporting
  • •Dynamics 365, Salesforce, ServiceNow (and more) for data blending and workflows

Outcomes That Matter

  • •Lower abandon rates and faster ASA with live visibility
  • •Higher service-level attainment and improved first-call resolution
  • •Faster, compliant global rollouts—no local SBC hardware required
  • •Reduced overtime and schedule effort with Teams-native WFM
  • •Clear ROI and license right-sizing from historical analytics

FAQ

Does this replace our existing SBCs or hardware?

In most cases, no on-prem hardware is required. We leverage Operator Connect and regional carriers; Direct Routing is supported where appropriate.

Can local teams self-manage numbers and queues?

Yes. Use role-based delegation to empower regional admins without losing central governance.

How do you handle data privacy and compliance?

We inherit Microsoft security and add policy-driven controls, retention options, and jurisdiction-specific guidance for regulated regions.

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